Configuring BMC Atrium Orchestrator after installing the run book

This topic describes the configurations that you need to perform after installing BMC Atrium Orchestrator adapters and modules.

After you install the Operator-initiated for BMC Remedyforce run book, you must configure the adapters and modules as described in the following table.

Adapter or module configuration

Adapter/ModuleDescription
BMC Remedyforce actor adapter

To configure the BMC Remedyforce actor adapter, see Configuring the BMC Remedyforce actor adapter.

BMC Remedyforce monitor adapterTo configure the BMC Remedyforce monitor adapter, see Configuring the BMC Remedyforce monitor adapter.
BMC Server Automation adapterTo configure the BMC Server Automation adapter, see Configuring the BMC Server Automation adapter.
AutoPilot OA Task ManagementTo configure the AutoPilot OA Task Management module for BMC Remedyforce, see Task Management module configuration for BMC Remedyforce.
AutoPilot OA Change ManagementTo configure the AutoPilot OA Change Management module for BMC Remedyforce, see Change Management module configuration for BMC Remedyforce.
AO-AD-BMC_RemedyforceInstall the AO-AD-BMC_Remedyforce module.
AutoPilot-AD-UtilitiesActivate the AutoPilot-AD-Utilities module.
AutoPilot-OA-Common_UtilitiesActivate the AutoPilot-OA-Common_Utilities. For more information, see Common utilities.
BMC_BladeLogic-AD-Operations_ManagerInstall the BMC_BladeLogic-AD-Operations_Manager module.
BladeLogic-SA-ITSM_IntegrationTo configure the BladeLogic-SA-ITSM_Integration module, see Configuring the BladeLogic ITSM Integration module.

Configuring the BladeLogic ITSM Integration module

  1. Log on to the BMC Atrium Orchestrator Grid Manager.
  2. Access the adapters page by clicking the Manage tab; then click the Modules tab.
  3. In the Modules in Repository list, select the BladeLogic-SA-ITSM_Integration check box to configure the module.
  4. Click Activate to add the module to the grid.
  5. Click the BladeLogic-SA-ITSM_Integration link to configure the module.
  6. On the Edit Module Configuration page, click the element to change the configuration as per your requirement and then click Save
  7. Click the BMC_Remedyforce element to configure the module for BMC Remedyforce.
    The following table describes the elements and the configuration required for the Operator-initiated for BMC Remedyforce.

    Element nameTypeValue
    AdapterStatic valueRemedyforceAdapter
    BSA_Change_Timing_To
    _Remedyforce_Change_Type_Mappings
    XML
    <change-timing-type-mappings>
    <mapping name="Emergency"
    type="string">1-Emergency</mapping>
    <mapping name="No Impact"
    type="string">1-Emergency</mapping>
    <mapping name="Normal" type="string">2-Normal</mapping>
    <mapping name="Standard"
    type="string">3-Standard</mapping>
    </change-timing-type-mappings>
    BSA_Remedyforce_Impact_MappingsXML
    <impact-mappings>
    <mapping name="1-Extensive/Widespread"
    type="string">HIGH</mapping>
    <mapping name="2-Significant/Large"
    type="string">HIGH</mapping>
    <mapping name="3-Moderate/Limited"
    type="string">MEDIUM</mapping>
    <mapping name="4-Minor/Localized"
    type="string">LOW</mapping>
    </impact-mappings>
    BSA_Remedyforce_Urgency_MappingsXML
    <urgency-mappings>
    <mapping name="Critical" type="sting">1-High</mapping>
    <mapping name="High" type="string">1-High</mapping>
    <mapping name="Medium" type="string">2-Medium</mapping>
    <mapping name="Low" type="string">3-Low</mapping>
    </urgency-mappings>
    Default_CategoryStatic valueApplications
    Default_Change_TypeStatic value2-Normal
    Default_ImpactStatic valueLOW
    Default_PriorityStatic value5
    Default_UrgencyStatic value2-Medium
    Default_StatusStatic valueOPENED
    Default_Reason_For_ChangeStatic valueBMC BladeLogic Change Request
    EnableStatic value

    Set the value to true if operations changes implemented need to be documented in BMC Remedyforce Change Management.

    PlatformStatic valueBMC_Remedyforce

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