Troubleshooting

This section provides information to help resolve problems with BMC Atrium Orchestrator. It also describes the log files created by BMC Atrium Orchestrator. The Related Knowledge Articles section includes links to Knowledge Articles from BMC Customer Support that may be of interest when troubleshooting issues with BMC Atrium Orchestrator.

• Troubleshooting the installation
• Collecting diagnostics
• Log files
• CDP fails to start
• Graphing server fails to start
• Workaround when a component server startup on Linux hangs
• XML context item is handled as a string
• Schedule with XML input item fails to work
• Embedded context items with XML fail to resolve properly
• Convert JSON to XML workflows fail to do the conversion
• Troubleshooting problems in BMC Atrium Orchestrator Development Studio
• Troubleshooting problems in BMC Atrium Orchestrator Operator Control Panel
• Troubleshooting the dashboards
• Reference material for troubleshooting
• Error messages
• Troubleshooting Java Virtual Machine memory errors
• Troubleshooting web services
• Troubleshooting BMC Atrium Single Sign-On problems
• Support information

Related Knowledge Articles

The following Knowledge Articles from BMC Customer Support might be of interest when troubleshooting BMC Atrium Orchestrator issues:

• "Failed to obtain high availability node's lock" leads to unstable system (Knowledge Article ID: KA000082784)
• Atrium Orchestrator Peer on Multi-Homed Server Fails To Connect to Grid (Knowledge Article ID: KA000089530)

• Peer fails to start after exhausted disk space (Knowledge Article ID: KA000095977)

•  "Unable to read Archive from file" when starting peer (Knowledge Article ID: KA000078960)
• How do I increase memory for Atrium Orchestrator peers? (Knowledge Article ID: KA000027881) You can also refer to Configure memory settings.

   

You might also be interested in the list of top Knowledge Articles for BMC Atrium Orchestrator located on BMC Communities.