Debug-level adapter logging

If none of the general adapter troubleshooting steps help you in identifying or solving the issue, you need to enable debug-level adapter logging and open a customer support ticket via the BMC Support web interface, with the logging information specified in the ticket.

To enable debug-level adapter logging

1. Log on to Grid Manager.
2. Click the Manage tab, and click the Peers tab.
3. From the currently defined peers for the grid, select the peer on which the adapter is enabled, and click Edit.
4. On the Edit a Peer Configuration page, click Configure Logging.
5. On the Edit Logging Levels on Peer page, set the Logging Level to DEBUG for Adapter Framework, Adapters, Library Manager and Configuration.
   • Adapter debug provides logging information about adapter actions involved in executing an adapter request.
   • Adapter Framework and Library Manager debug provides logging information about the success or failure of configuring an adapter or enabling an adapter on the peer.
   • Configuration debug enables you to verify whether the adapter configuration is correct.
6. Click OK.
7. Click OK on the Edit a Peer Configuration page.

You can duplicate the error that occurred previously and obtain the debug-level logging information for the error from the grid.log file.

To open a support ticket

1. Log on to the Customer support application via the web interface at http://www.bmc.com/support/.
2. Create a ticket and include the debug-level logging information in the ticket.